1. Who you're dealing with
Help Me AI is a trading name of Stageline Events Pty Limited, ABN 23 614 895 644, an Australian company. In these terms, "we" and "us" mean that company, and "you" means the person or business buying a job.
Contact: help@helpmeai.com.au or 0410 481 185.
2. What we do
We complete specific, fixed-price business admin jobs — spreadsheets, trackers, templates, presentations and reports — and send you back a finished file.
We use AI tools to work faster. A person reviews every formula, figure and document before it is sent to you. You are not required to use, learn or subscribe to any AI tool yourself.
3. Prices, GST and payment
- All prices are in Australian dollars and include GST.
- The price shown on the price list is the price you pay. We do not add fees afterwards.
- Payment is made up front through Stripe. We never see or store your card details.
- Work begins once payment has cleared and you have sent us the files or information the job needs.
4. What each fixed price covers
Each job has a defined scope. Anything outside it is a separate job, quoted before any extra work starts. We will never do additional work and invoice you for it afterwards.
Fix my spreadsheet $99 · back within 24 hours
One Excel or Google Sheets workbook, up to five worksheets. Formula repairs, totals, formatting and basic clean-up included. Macros, external integrations and bookkeeping reconciliation are quoted separately before work starts.
Job & quote tracker $290 · back in 3 days
One Excel or Google Sheets tracker configured for one business, with up to 250 existing jobs imported from a tidy file. Includes status, value, amount owing and basic summary totals.
Timesheet & roster setup $450 · back in 5 days
A spreadsheet-based setup for one business and up to 15 staff, using pay rates and rules you supply. It helps calculate hours and job costs; it is not payroll, tax or industrial-relations advice.
Document & template pack $390 · back in 5 days
Up to five editable Word or Google Docs templates using your supplied wording and logo. Legal drafting, HR policies and regulatory compliance advice are not included.
Presentation or proposal $350 · back in 3 days
One presentation of up to 12 slides, built from content you supply, with one correction round. Research, complex diagrams, animation and tender writing are separate jobs.
Monthly reporting pack $180 per month · first pack in 7 days
One monthly summary from one consistent spreadsheet export, covering agreed figures and up to 50 active jobs. Data clean-up, bookkeeping and accounting advice are not included.
5. Turnaround times
The turnaround shown for each job is counted in business days, starting from when we have both your payment and everything we need from you — not from when you paid.
If we can't meet the stated turnaround, we will tell you before the deadline passes and you may choose to wait or take a full refund.
6. What we need from you
- The files, figures, wording or rates the job depends on, in a usable form.
- Accurate information. We build what you give us; we can't verify that your underlying figures, pay rates or business details are correct.
- Answers to any questions we need to ask to finish the job.
If we don't hear back from you for 30 days after asking, we may treat the job as complete.
7. If it isn't right
If the result doesn't meet the written job description above, we correct it. If we still can't deliver what was promised, we refund you in full.
Tell us within 14 days of receiving the work. Corrections cover the job as described — they are not unlimited redesigns or changes of mind about what you wanted.
Refunds go back to the card you paid with, through Stripe.
8. What we don't do
We are not accountants, bookkeepers, lawyers, payroll providers or licensed advisers of any kind. Nothing we produce is professional advice, and it should not be relied on as a substitute for it.
Specifically, we do not provide:
- Payroll, tax, superannuation or industrial-relations advice
- Legal drafting, HR policy or regulatory compliance advice
- Bookkeeping, reconciliation or accounting advice
- Financial or investment advice
A tool we build may help you calculate something — checking that the result is correct, lawful and right for your circumstances remains your responsibility, and we recommend you have anything involving wages, tax or compliance reviewed by your accountant or adviser.
9. Your files and your privacy
- Files are sent to us through a private upload link after payment. Please don't email them as attachments.
- We return finished work on a private link that expires.
- Your files are deleted 30 days after the job is finished.
- We don't sell, share or hand your information to anyone else, other than the service providers we use to run the business.
- Never send us passwords, banking logins or full card numbers. We will never ask for them.
If your files contain other people's personal information — staff records, customer details — you remain responsible for having the right to share them with us.
10. Who owns the finished work
Once you've paid, the finished file is yours to use, change and keep. We may describe the type of work in general terms as an example, but we will never show your figures, your customers or your business without asking you first.
11. The monthly reporting pack
The monthly pack renews each month until you cancel. Cancel any time before the next billing date and you won't be charged again. We don't refund part-months, but you'll receive the pack you've paid for.
12. Cancelling a job
If you cancel before we've started, you get a full refund. If we've already started, we'll refund the fair proportion of what's left. Once the finished work has been delivered, section 7 applies instead.
13. Our responsibility
We take care with your work, but we can't accept responsibility for business decisions you make based on it, or for losses arising from information you gave us that turned out to be wrong. Where we are responsible for something, our liability is limited to re-doing the work or refunding what you paid for that job.
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law. Where a consumer guarantee applies and cannot be excluded, our liability is limited to the extent the law allows.
14. Changes to these terms
We may update these terms from time to time. The version on this page when you paid is the one that applies to your job.
15. Which law applies
These terms are governed by the laws of New South Wales, Australia.
16. Questions
Ask. help@helpmeai.com.au or 0410 481 185 — you'll get a straight answer from Damian, not a form response.